Support
Common questions
I did not receive the sign-in code
The one-time code is delivered by WhatsApp first, then by SMS as a fallback. If neither arrives within two minutes, check that the phone number on the screen is correct (including the country code) and tap Resend. If it still does not arrive, contact us — we can look up whether the message was delivered.
The app is asking for the microphone / camera / location
Each permission is only requested the first time you use a feature that needs it. You can approve or deny it at that moment, and you can change your choice later in iOS Settings → Pamosi. Denying a permission does not block the rest of the app.
I forgot my private PIN in Pamosi Health
The PIN protects a subset of your health record (reproductive health, maternity, mental health, and personal notes). It never leaves your device and we cannot recover it. If you have lost it, you can reset the PIN from Health settings — resetting the PIN permanently deletes the entries it was protecting.
How do I share a record with a clinician?
In Pamosi Health, open the record you want to share, tap Share, and either scan the clinician's Pamosi QR code or enter their invite code. Access can be granted for a single visit, for a fixed number of days, or until you revoke it. You can revoke access at any time from Health → Sharing.
Delete my Pamosi account
You can delete your account from inside the app under Profile → Delete account. If you cannot access the app, email support@pamosi.ai from the phone number on the account with the subject line "Delete my Pamosi account". We complete verified deletion requests within 30 days.
Report a safety or privacy concern
If you believe someone has misused Pamosi, or you have found a security or privacy issue, please email support@pamosi.ai with the subject line "Safety report" and we will treat it as a priority.
Version & system status
You can see the version of Pamosi you are running under Profile → About. Please include this version number when contacting us.